PURCHASING POLICY

Clients are our priority

At Baldrois, we are committed to providing you with a tailored and seamless purchasing experience. Upon selecting your desired piece, our team will promptly contact you to discuss details such as size and the option to add extra gemstones from our collection. It's important to note that our bespoke creations involve an artisanal crafting process, and a pre-payment is required to initiate production, covering initial material and craftsmanship costs. Once the pre-payment is processed, our skilled artisan commence the creation of your unique piece. We appreciate your trust in Baldrois, and our team is available to assist with any inquiries or additional support you may require during this personalized journey.

OUR SHIPPING POLICY

What is our process?

At Baldrois, where high-quality craftsmanship defines our brand, we want your experience to be easy and tailored just for you. Crafting our exquisite pieces takes time, typically 1 to 2 months, ensuring the utmost precision and excellence. Once your unique piece is perfected, we swiftly initiate secure shipping, and you'll receive tracking details for your peace of mind. Your patience is truly appreciated as we create a jewelry masterpiece that encapsulates the essence of Baldrois. For any queries or special shipping requests, our dedicated customer service team is here for you. Thank you for choosing Baldrois for an unparalleled, personalized jewelry journey.

WARRANTY INFORMATION

Essential information

**Warranty Policy:**

At Baldrois, we stand behind the impeccable quality of our jewelry, and your satisfaction is our utmost priority. We proudly offer a comprehensive warranty, ensuring that any assembling issues with your piece will be promptly and effectively resolved by our dedicated team. Should you encounter any concerns, we are committed to providing seamless solutions. Reach out to us through our social media channels, email, or telephone, and our attentive customer service team will be readily available to assist you. Your trust in Baldrois is paramount, and we are devoted to ensuring your experience with our pieces is as flawless as the craftsmanship itself.

OUR PRIVACY POLICY

Your data is safe

Our Baldrois data privacy policy focuses on protecting our customers' personal and confidential information. We collect data only for the purpose of improving the user experience and providing personalized services. We ensure the security of information through advanced protection measures and access restrictions. We do not share personal data with third parties without the user's explicit consent, unless it is necessary to comply with legal requirements. Our priority is to maintain the privacy and confidentiality of customer information, ensuring its ethical and transparent use in compliance with applicable privacy and data protection laws.